Use cases

Where agents are already needed

Below are the agents we have built for our clients, or that our clients have built themselves on our platform, grouped by sector. Open a card to find out what that agent does, which documents its answers come from and which systems it talks to.

Live events

Concerts, tours and festivals: a temporary city to organise and to measure.

A system of agents that reads the data of everyday work and measures the impact while the tour is under way, date after date, saying what is worth changing for the next one.
Sector
Live events and sustainability
Client
Mad.e Sarl, Sound project
Platform
Karacal, AI agents
- 10 dates
  The tour of a well-known Italian singer, in 8 arenas: the first large-scale use case.
- ~80%
  Of a festival's footprint comes from audience travel.
- 60–75%
  Of an event's emissions is still to be measured.
Sources: SIAE Report 2024, event:decision, Mad.e estimates on DEFRA 2024 and IPCC AR6.
The challenge
A city that lives for a few days, with an impact to measure.
A concert or a festival is a temporary city: energy, transport, food, waste, people. Measuring its impact takes data that already exists, but is scattered and collected by hand.
A team of AI agents, built with Karacal.
Sound Sustainability Manager (SSM) is built on Karacal, Red Lynx's platform for creating AI agents. A master agent coordinates the modules: each one reads the data of its area, calculates the impact and suggests how to improve.
Platform
Karacal lets you create custom AI agents: here, the ones for events.
Modular
It starts with the Production module; other areas are added on the same platform.
Co-intelligence
AI proposes, people decide.
Compliant
GHG Protocol, ISO 20121, CSRD.
Master agentKaracal Logistics Production · in development Finance Compliance ESG Memory Public and mobility Suppliers Venue
Logistics
Production
Finance
Compliance
ESG
Memory
Public and mobility
Suppliers
Venue
Production is the first module, in development: a vertical application of Karacal.
The rest, in person
We have not told the whole of Sound.
This is only part of it. If you are curious about how it started, how the measurement model works or how it went in the field — or if your own case looks like this one — ask the Red Lynx team.
Ask Red Lynx
Orizzonti Digitali is the digital innovation festival UDIH runs in Umbria: four days of talks and meetings between local businesses, research and institutions. For those four days we built an agent that answered on the programme: what is on now, in which room, at what time. When the festival ended we switched it off. An agent like this one — temporary, quick to build — is not thrown away: it stays in the platform and comes back on when you need it, with what it knows widened and wired into other systems, without starting over.
Reads
The programme of the four days, talks and speakers, the map of the venues, times and last-minute changes
Acts on
Searches the programme, names the room and the time, lines up the sessions somebody asks about
Channels
The event page, switched on and off from the platform

Customer support

Answers at any hour on the website and WhatsApp, with a person when needed.

An assistant inside the portal that understands questions asked in natural language, checks spaces and rates in real time and takes people through to the booking, handing over to an operator when needed.
Sector
Mobility and parking services
Client
Parking platform
Platform
Karacal, RAG and tool calling
- 86%
  Of conversations end without an operator stepping in.
- 24/7
  Support outside office hours too, taking contact details for a call back.
- Over 186 links
  Working links generated for searching and booking directly.
Figures from the first months after go-live: over 1,500 conversations and 4,400 messages, more than 60 chats a day with peaks above 100.
The challenge
The old chat only worked if you guessed the right words.
The portal already had support, but it was a chat with fixed paths: every question had to fit one of the answers already written. People looking for a parking space, though, write however it comes out — and if the question did not resemble any of the expected ones, the chat had nothing to do with it.
One agent, three tools.
The assistant sits inside the portal and runs on Karacal with a ReAct architecture: it reads the request, decides the plan and coordinates the tools it has.
A
Assistant
Online 24/7
Pick a question and the agent answers.
An example rebuilt from real conversations
The rest, in person
We have not said everything about this agent.
This is only part of it. If you are curious about how it was wired to the platform's systems, what happens when the agent does not know the answer, or how those numbers were measured — or if your own case looks like this one — ask the Red Lynx team.
Ask Red Lynx

Public administration

Residents and visitors: what there is to see, how to get around, how to get something done.

People arriving in town ask what to see today, how to get around, what is open right now; people who live there ask where to renew a document and which office handles it. The agent answers both from the authority's own pages and regulations, and when the answer is a place it does not describe it: it opens the map on the right spot, with the opening hours and the way to get there.
Reads
Service pages, regulations and forms, information on places, events and opening hours across the area
Acts on
Queries maps and opening hours, builds the route to the right spot, names the office in charge and the form to bring
Channels
The authority's website, in the language the person writes in

AI consulting and services

Trade fairs, events and meetings: contacts have to reach the CRM the same day.

We use this one ourselves, at trade fairs: you photograph the card as soon as it is handed to you and the agent reads the details, checks the contact is not already in the CRM and creates it, with a note on where you met. There is one agent and the whole team uses it: whoever is on the stand and whoever is working the room write to the same agent, the contacts land in the same CRM under the same rules, and nobody spends the evening retyping cards. We built it on Karacal, the same platform we give our clients: we change it ourselves when we need to, and we know first hand what it is like to use it every day.
Reads
Photos of business cards, written or voice notes taken after the meeting, contacts and companies already in the CRM
Acts on
Creates and updates contacts and companies in the CRM, spots duplicates, sets owner, source and the event they came from
Channels
Telegram from your phone, summary in the Karacal panel
C
Contacts agent
On Telegram, from your phone
Pick a message and the agent answers.
An example rebuilt from this year's trade fairs

The other trades

And for us? That is usually where the question lands.

These are not finished projects to tell: they are the trades the agent is already ready for, written the way we tell them out loud when somebody asks whether their company looks anything like this. And it need not be a single agent: on Karacal you build one, or a team of them that hands the work along. It goes quickly because the time goes into deciding how they should behave — the infrastructure underneath is on Red Lynx.

Manufacturing and automotive
The data sits scattered across databases, files, proprietary software and sensors, and the shift leader cannot find what they need quickly.
- Puts manuals and maintenance history within asking distance, right at the machine.
- Answers questions about production data in plain language, with no report in between.
- Finds the quality problems that keep coming back, and their likely causes.
Finance and administration
The finance team spends its days answering the same questions about budgets, invoices and policies, between ERP exports and spreadsheets.
- Explains a budget variance by going back to the entries that produced it.
- Answers on expenses, approval limits and procedures, saying which document it came from.
- Says where a supplier payment stands and which document is still missing.
Schools and training
School offices and training bodies drown in the same questions from families, students and colleagues who have just arrived.
- Works as a front office on WhatsApp: deadlines, payments, timetables and forms, at any hour.
- Gives teachers the answers on circulars, rules and syllabuses, with the exact reference.
- Welcomes newcomers: a body of knowledge you can simply ask.
Certification, inspection and insurance
Inspectors and insurers move between standards, checklists and very long policies, and then rewrite their notes into a report in the evening.
- Says which requirements apply and which evidence to check, from the standards you loaded.
- Turns the notes taken on site into the draft of the inspection report.
- Opens a claim and explains the cover in ordinary words.
Museums and tourism
Collections and archives are rich but awkward to question, and visitors arrive speaking ten different languages.
- Lets curators explore works, records and conservation notes.
- Answers visitors in their own language: opening hours, access, the stories behind the works.
- Works as a concierge on WhatsApp for hotels and wineries: bookings, tastings, local advice.
Associations and member networks
An association would like to send its members the news that matters every day. Nobody has the time to read every source.
- At seven it wakes up on its own and reads the sources it has access to.
- Keeps what members care about and sums it up, one item at a time.
- A moderator approves with one click, then it goes out on the site, LinkedIn and WhatsApp.

More use cases will be on this page soon. If in the meantime you want to know whether we have already built something close to what you need, get in touch with the team: we will talk it through with you.

Talk to the team

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Tell us a process you do by hand today: we will show you the agent that does it, built on your documents.

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Where agents are already needed

Live events

Sound Sustainability Manager

The challenge

A team of AI agents, built with Karacal.

The rest, in person

Agent for a four-day festival

Customer support

Support and booking agent

The challenge

One agent, three tools.

The rest, in person

Public administration

Digital front desk

AI consulting and services

Business card agent

The other trades

Manufacturing and automotive

Finance and administration

Schools and training

Certification, inspection and insurance

Museums and tourism

Associations and member networks

If you want to free up precious time for your team, which job do you take off their desk first?